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"very disappointed"

"another issue i’ve encountered using an iphone 8 is when using the app to view the camera image the app freezes and it is very difficult to close the app"

"i have been using it for over a month now and it works fine no problems at all it is a very good camera but my only gripe with it is you have to use it with the phone app so you can't link it to another security camera system such as onvif"

"my only issue is that you cannot control the camera movement via alexa however you simply just have to open the app and there you go"

"i would like to see a free cloud service like some others offer but it again is not a major issue when local recording can take place anyway"

"this one is as good as any of the other more expensive ones with the added bonus of working off a usb power pack if needed"

"later on the only problem i had was with the timer"

"it doesn't pick motion up very well the cloud storage with wansview is very expensive compared to others and its night vision is atrocious"

"i like the motion detector and also like to have a different brand from my alarm system so i can rely on two different systems to be sure there are no false alerts"

"the main problem i've found is with the software"

"great little gadget"

"somehow after few months it stopped working"

"after a faulty camera which was sent back i was sent a replacement camera and contacted by their customer service by email they did really want to assist or so i thought!"

"it’s a relaxing image to have on the tv when we’re in the room and not using it for programmes and the picture quality is very good the only small problem being slight reflection from the glass as it is viewing outside from inside the house"

"absolute waste of time"

"a complete waste of money"

"device was a total waste of money and i would not recommend it to anyone"

"absolute garbage i have tried contacting customer service twice now with no success"

"picture attached is taken in total darkness so very good night vision"

"first normal then infrared and the last is through a glass window note: it's raining so looks quite dull"

"i find this quite annoying as i have been using other cameras without problems in the contacam software for several years!"

"i've used other brands previously and had an awful experience"

"there seems to be a time delay this is a wee bit frustrating"

"i must be really unlucky compared to all the other reviewers"

"this is a terrible camera"

"the video lags behind by several seconds not a problem for baby monitor but if you use the 2 way talk it gets difficult because of the lag"

"personally my dog just looks around and then gets bored"

"my old wired foscam has an ip address a built in webserver and sends emails albeit using old protocols which will eventually make it inaccessible externally "

"the video quality is very bad and worst"

"i would recommend that potential buyers think carefully as to whether thes cameras fullfill their requirements"

"when it works it's quite good with a good picture though using the voice part or moving it makes it immediately run really slow and its already quite slow"

"ok not to worry cancel storage but wait checked email and have been charged for a years worth of storage non refundable"

"i have deleted the camera off the app and attempted to reset and reconnect but it seems the reset button doesnt work either"

"i receive so many false error alarms each day i'm going crazy"

"however after a few days i kept getting error messages and the camera wouldn’t connect"

"i’d like to firstly say it was not obvious that there is a memory card slot that is under the lens and instructions were not clear"

"the only problem i had was that the camera has a closed rtsp port so i cannot use it with the hardware provided by my existing camera recording service provider however for £20 this camera will still come in use and i will also trial the wansview cloud service to see how it compares to my existing provider"

"only small issue i experienced was the initial setup as there were some issues with the conpanion app and wifi"

"that one took me less than 90 seconds to setup as i was familiar with the process can't really fault them so far!"

"i initially bought this camera to monitor my pets as mysterious scratches were appearing on the dining room table reading wansview website they said their cameras were onvif compliant so would work with blueiris which i already have with outside cameras so no need for their cloud storage and all cameras in one place"

"i wanted a webcam for my computer this is some ridiculous service which takes an age to set up and after youve done it makes you agree to sign up for some service what service?"

"there is only a second or 2 difference between the camera and your phone viewing so absolutely fine though the sound on mine isn't great you can understand what is being said so it's not a massive problem and it seems to be intermittent so may be some kind of interference from something electrical in my home or next door on the camera side"

"● cost = 10 10 ● set up = 10 10 dose not need a good fantastic wifi signal but dose need a fair signal like all wifi products ● fixing fitting product to areas = 10 10 all fixings come with each camera only need a screw driver and power socket close by there is an approximately 1"

"then it suddenly freezes and it pings back to a few hours before to footage i’ve already viewed it’s so annoying i couldn’t believe it"

"ad states q5 has a microsd slot: false advertising!"

"another disappointing factor is you can only change the position of the camera from the app and not from amazon echo show"

"once the app had been downloaded it was all plain sailing"

"if you are experiencing problems with earlier versions of the android app i recommend deleting it and loading the latest app version"

"plugged back in and reset the camera to factory settings and continued to set it up again and it was working fine for a few hours and then the internet drops again"

"the instructions are misleading you do not have to use the cloud but the micro sd card will only work for a limited time then wont be recognised and wont let you format it so that function is totally useless"

"i was concerned when i read about the fake reviews but was attracted by the price and knew i could always send it back if it's rubbish"

"on all occasions it was user error and they helped me understand what i needed to do"

"i had a foscam indoor camera a few years ago which was a nightmare to set up and it crashed frequently"

"customer support has been in touch for updates after a slow start their response has been good"

"footage we found video it from a diff device of device app is on works well also another issues we found when playing footage back and camera is being moved on video it’s very noisy but would def but again def worth the money"

"get notifications on my mobile of motion can be helpful but sometimes the delay is too long if it was security issue"

"the phone app is very good but the win10 pc app really doesn't work"

"they have passed on suggestion for location based activation of alerts and also ability to snooze alerts to the development team for the money this camera is a no brainer and i plan to buy more for my house"

"you can't view these with a web browser or third party software such as ispyconnect"

"i have two older wansview cameras which are very reliable and never drop off the network and when a camera of a different make failed recently i bought the q5"

"i had little problem with paypal payments i’m not really using it often "

"i also cannot view when i’m not connected to the same internet as the camera any tips for this as the instructions were seriously lacking 🤦‍♀️"

"the two way communication is pretty useful for catching little rascals who are up to mischief"

"the micro sd card slot is very discreet and hidden meaning that it would be hard for a potential burglar to take out there are however some minor flaws: the microphone sounds rather poor"

"i had little problem with paypal payments i’m not really using it often "

"when i installed them i found that they were unreliable prompting me to read the amazon reviews varying from totally useless listing the problems i was experiencing to absolutely brilliant"

"i have set it on the lowest alert setting and it still detects small motions when i am sat using my computer on my desk"

"i cannot recommend this product it seems very outdated compared to my old motorola i had a couple of years ago which was of similar price as this one"

"these then sit on your phone till you delete them"

"only slight annoying thing is the clicking sound when night vision turns on off at dusk apart from that brilliant"

"another issue i’ve encountered using an iphone 8 is when using the app to view the camera image the app freezes and it is very difficult to close the app"

"all in all pretty useless even with cloud storage this is the same"

"i've only had one connection issue and that was on its first day re did connection and had 24 7 cover and streaming since"

"i can't find fault with anything"

"went through all trouble shooting and stil can't get it to connect back to my wi fi"

"this will save me many unnecessary visits to the hall"

"dislikes : app is dreadful read reviews as to why on the app store motion detection only captures 10 seconds of video unless you pay monthly camera only works from its own app"

"i must say that i was quite worried about the negative reviews and the positive ones were too good to be true however since it was the cheaper that specified to meet my requirements i went for it"

"i have bought the wansview camera so that i can monitor the boiler from home and see that it has not gone into fault mode"

"clunky interface for moving camera"

"if i could give this zero stars i would but there is no option"

"the cable was too short & caused a fault"

"had a minor technical problem with one of the cameras but customer support were really quick to reply and quickly resolved my issue"

"very functional app and control"

"the app is difficult to use to find a recording due to an innovative timeline scroll which responds very slow"

"the app is very simplistic but still has everything you need you can also take photos of the live feed via the app"

"all that for this price is just plain crazy"

"i do have some niggles which i will describe here"

"i pleased to dash i haven’t experienced any crashes or bugs in the application so am happy with that"

"this is done on the wansview servers and so far i have not had any false alarms even though it is pointed at our front door with a large glass window beside it so after checking other cameras on amazon i decided to invest in another wansview this time the q5 which is at a very good price"

"i’d like to see a smoother pan on the camera which is very choppy but this can be rectified until a fix is released by setting up the 4 favourite positions which then fixes this issue so for me it’s not a major problem and of course doesn’t stop the normal pan tilt action"

"why the hell is it so bloody difficult to just set them up"

"even the pan–tilt–zoom function is laggy & inaccurate"

"like the exterior cameras i struggled to install using the qr code but to be honest the manual setup is so easy it doesn't matter"

"wish i never wasted my money!"

"but most of the time this is irrelevant because it wont connect"

"viewing inside the house would not cause problems"

"notifications are quiet intrusive but can be silenced"

"you can schedule when you want to receive 'alerts' i do this 11:00pm 6:00am so that when i wake up i can see if anything has happened but if you don't want alerts you can just go into the app and see if theres been any movement recently"

"i can’t afford the cloud storage so i haven't tried the free trial only to have it disappear at the end of the trial period"

"when we had a problem with motion alerts sandra at customer service was very quick to reply to emails and kept me informed every step of the way"

"the micro sd card slot is very discreet and hidden meaning that it would be hard for a potential burglar to take out there are however some minor flaws: the microphone sounds rather poor"

"when it arrived it never worked"

"the only negative is that i haven't been able to find a way of sending the recordings onto someone else"

"generally it is good but sometimes it loses connection usually at a time you need it most"

"i returned this"

"i am the manager of a community building which has an unreliable boiler"

"the zoom on the video and photos are great too zoom on video only works while video is playing but the photo zoom would definitely be court room evidence quality"

"had a little trouble at first but they do sort problems out quickly and send upgrades for the system"

"the video lags behind by several seconds not a problem for baby monitor but if you use the 2 way talk it gets difficult because of the lag"

"this happens seamlessly as long as you have a wi fi connection to the camera if this is lost for some reason it does not record if a firmware upgrade was possible to resolve this it would make the camera even better so this is really the only negative point i have overall for the price i don’t think this camera can be beaten or at least i haven’t found one so far!"

"ive not had any connection issues and the picture is clear and solid and night vision works well"

"this is crazy it's only been under 2 months and it's playing up already"

"wanted this camera to keep an eye in my toddler's room using the new echo show5"

"since the camera has a direct connection to your network you don’t have to worry about security risks"

"you can pan tilt remotely but recommend muting the app first as the motor makes a very loud noise"

"had inition instilation issue!"

"so now i have no reliable connection to camera which loses wifi all the time i have been charged for storage i do not need and could not cancel and have purchased 2 sd cards and a wifi extender"

"the nice long power cable and various sets of fixings meant that i could ceiling mount it and the app has a feature whereby you can then flip the picture so that it is the right way up"

"screenshot and zoom in case you’re interested i think i’ll end up repositioning the camera to get the best view of the space but the picture quality and camera operation are great"

"restart via app would not work"

"although the onboard micro sd is discretely hidden away the camera could be subject to destruction or theft"

"once i had set it up and downloaded the wansview app it soon became clear that it wasn't for me"

"sending back do not even bother to order this rubbish exploitation"

"i have had this camera for over a month now and i use this to keep an eye on my two recently purchased bull terrier puppies"

"there are not many options you can modify but then if you want to be able to tweak this that and the other then you'll be needing to buy a much higher spec camera at a much higher price"

"another feature i like is the setup of preset positions showing a little thumbnail of where you set it up clicking on the thumbnail takes the camera straight to that position"

"i’ve thrown out the box as cake on bin day or would be returning"

"however when i then signed out of the app it would not allow me back in as my email and password ‘were not consistent’"

"i had high hopes for this camera after reading the reviews but after countless problems and it constantly restarting my internet connection every few minutes i had to plug it out and do some troubleshooting"

"unfortunately although the picture quality and zoom was excellent i'm afraid the motion capture didn't quite reach"

"to insert just pan the lens ball upwards to review the sd card slot and push in with the contacts downwards until it clicks and holds the card inside"

"they are silent in operation so can be used without disturbing anyone"

"when connected the ssid can then be hidden again"

"i cancelled all my future prescriptions payments and will be returning the camera"

"i've been through about 4 cameras some cheaper some more expensive but they all seem to remove the capability to use the ip camera for sharing on devices like splitcam for those wanting to use it on streaming sites"

"don't waste your money on alarm systems that no one takes notice of"

"nicely built tricky to connect but just follow the instructions and it works"

"amazon you need to tighten up on questionable reviews!"

"i would never recommend this and i am bitterly disappointed and would suggest to others to really research what you are paying for"

"obviously no use for remote supervision of the premises"

"one minor limitation on only 4 accounts can access it"

"should there be any unwelcome visitors their images will be captured remotely to my phone"

"wansview camera really just rating the purchasing and returning experience as unfortunately the camera i received didn't work!"

"this is not something i am not complaining however as it reassures you to know what when it comes to an event which you want surveillance of it will definitely capture the footage"

"i had many issues in the beginning and had to install and reinstall a few times"

"after reading some clearly fake reviews and some negative ones i still decided to buy this product as one thing i did not see was a negative review on network security"

"it doesn't want to stay connected and sometimes i have to manually restart for it to comeback on line again : this device is clunky the panning around the room is a joke it either zooms around and just doesn't connect with the fingertip control"

"drips off all the time"

"i haven't signed up for the storage as the motion detection and the app gives you a couple of days anyway and if you view it via the app you can save it forever on your phone but if you are going away and wont be using your phone and app a tech free holiday if such a thing exists then you can have that added option when signing up knowing that the images are stored ready for when you get back"

"there have been a few occasions when the camera has missed motion and therefore i have been unable to view what happened during this period"

"there was a small delay in the device recognising the qr code from my mobile device when syncing but that was probably due the privacy screen on my iphone"

"it will be 2:30pm but i will get an alert for 6:26am but there is nothing there i am also now unable to save any of the alert videos to my phone it just doesn't save it and if it does it tells me there is no video to view"

"the app is brilliant and opens almost instantly to view via the cloud which this camera uses"

"wansview camera really just rating the purchasing and returning experience as unfortunately the camera i received didn't work!"

"the wansview g5 ticked all the boxes: wifi connectivity local and or cloud storage remote viewing via the app or a website motorised remote control of the field of view microphone and speaker so i can scare anyone aboard excellent picture quality"

"loses a little quality but you can still make out what's happening"

"i think the positive reviews for this product could be fake"

"connecting to the camera from the app can take up to 10 seconds and video sound feed is delayed around 8 seconds"

"dont buy this camera!"

"i’d like to see a smoother pan on the camera which is very choppy but this can be rectified until a fix is released by setting up the 4 favourite positions which then fixes this issue so for me it’s not a major problem and of course doesn’t stop the normal pan tilt action"

"pan tilt control with dual motors 360 degree panorama viewing angle night vision function two way audio with internal microphone and speaker"

"either because he moves and alerts me or i'm just being nosey and wondering why he isnt moving"

"when i installed them i found that they were unreliable prompting me to read the amazon reviews varying from totally useless listing the problems i was experiencing to absolutely brilliant"

"we only use the camera for real time viewing and an occasional of photo or video"

"i also aren't keen on the colour during the day grass shows as pink but this isn't too much of a concern"

"giving me the answer i needed and reporting the issue which resulted in a firmware update within 2 days fixing the problem"

"no issues logging into the camera when remote"

"i really dislike this product"

"my friend bought one as well and has the same problems"

"i have two older wansview cameras which are very reliable and never drop off the network and when a camera of a different make failed recently i bought the q5"

"these are minor gripes indeed"

"the support via email was great and it just required some updating after contacting them to unlock the rtsp function so it might take a couple of days if this is what you need make sure you install the camera and it is online for them to access it and upgrade the camera software but despite not being standard this option is there where other companies just fobbed me off this camera they were very helpful"

"disappointed with this"

"the video lags behind by several seconds not a problem for baby monitor but if you use the 2 way talk it gets difficult because of the lag"

"sometimes it takes a little patience for the wifi connection to take place but once set up there should be no further hassle and you can keep track of the camera via any ios or android device with the app installed"

"i’ve tried endlessly but could not get this camera up and running very disappointed even signed up for the monthly plan but made no difference i’m going to return as it’s completely useless"

"i think the term "wireless" should be removed from the title since it does need to be plugged in to work so isn't actually wireless"

"now free storage not accessible user name and password on wansview site different from camera login and also different from storage login"

"i was concerned when i read about the fake reviews but was attracted by the price and knew i could always send it back if it's rubbish"

"connected and then lost signal"

"there is also a slight delay when adjusting camera positioning manually but again that's expectable and acceptable"

"went back onto mine and my phone was no longer listed "

"cons: the video can be a big laggy sometimes"

"after a slight hiccup getting the q5 connected to the wifi as i'd mislaid the instructions and hadn't left the q5 pointing at the qr code long enough during which wansview's customer services were very attentive everything is working fine"

"the lens adjustment on the app can take a bit to respond but it makes this cute creaky noise when it does lol"

"contrary to some reviews here there is an sd card slot it’s on the vertical axis of the lens so tilt the lens upwards and you will find the slot"

"i have not used the sd card recording or subscribed to the cloud service"

"there is nothing at all i can fault and this camera gives us confidence when going out and watching what the puppy is up too : thank you"

"installation was very easy i installed 3 separate cameras in her flat in around 15 mins"

"they send convoluted link to cancel storage which is well hidden on the website and storage sites these are two different sites b the way "

"the camera is pointing at my gate it also doesn’t record properly don’t know if that’s to do with a faulty sd card?"

"more come if nobody is there to scare them off and it works well for that"

"can't comment on the android app as it will not run on my 5 yr old android phone previously an lg flagship model not a cheap clone "

"38 am when both me and my partner were asleep"

"i cannot fault these cameras"

"my only gripe is that the connection is often laggy but that could be due to my network"

"the camera appears to be cheap but you will need to subscribe to cloud at £60 yr to use this camera"

"you want to end up with something that you can get additional charge of £65 for using it this is the right product for you!"

"the ability to save recorded files both locally via micro sd and also a cloud option is a plus too where a lot of other cameras have only cloud options and at a hefty monthly cost"

"3 there is no option to make the motion alerts active inactive based on your location this would be a neat feature as although you can schedule hours of operation these can change based on your day to day routines i emailed their support re points 2 and 3 and was impressed to get a very prompt answer"

"cheap chinese rubbish i'm afraid"

"more expensive did not mean better i had a more expensive one and it had the most limited functions of all of them"

"you can hang it upside down and the settings let you flip the image so everything works great"

"i wasn't expecting amazing quality as it was just to watch over the dog crate but i can't recommend a product that refuses to work"

"with the registration problem sorted the software simply works and does what it needs to do"

"cons night time image is poor however this is to do with aiming the camera out of a window it suffers with ir glare however if there is a light source outside still functions well enough"

"i’m getting very reliable motion detection can play back from the sd card set up camera with pan and tilt and set the viewing position to a favourite so if i pan tilt just hit favourite and it will return to your favourite position i haven’t tried using camera with alexa i’ve set it up but haven’t found a reason to try it yet so can’t comment on if it’s good or not at the moment i can’t fault the camera or app"

"many thanks miss k doore"

"after reading some clearly fake reviews and some negative ones i still decided to buy this product as one thing i did not see was a negative review on network security"

"the one minor hurdle to installing the camera was that i needed to switch my mobile phone over to the 2"

"the software is sufficient for monitoring your home at times the camera movements can be a little sluggish in terms of response to your gestures but simply tapping in the direction you wish to move seems to work better than holding your finger on the arrow"

"it was really a very bad experience to buy this product"

"would not recomend"

"there's a windows and a mac viewer software on the wansview website i've not managed to get the mac one to work unfortunately but the windows one seems ok my only criticisms are that if you log in on the desktop software it then logs you out of the phone app and vice versa"

"i asked to return because i was sick and delay 1 days and not allowed to return it is unfair"

"the only thing i don’t get along with rather than dislike is that on the app when you rotate the camera the lag can be annoying or maybe it’s too sensitive?"

"microphone and speaker output was very clear"

"you can turn the night vision off so you don’t get the infra red glare on your window if you’re using it on a window ledge looking out onto your garden it’s relatively easy to set up"

"many problems with customer services befor so none of the cameras worked as described and they had a very long delay time feature that made them inseficiant to the sellers claim i would never purchase one from the companny again"

"you can't view your memory card recordings unless you are viewing from the same internet connection so you can't view recordings away from home on your phone like i can with my other camera"

"keep going offline and not working making it useless"

"footage we found video it from a diff device of device app is on works well also another issues we found when playing footage back and camera is being moved on video it’s very noisy but would def but again def worth the money"

"i was more than a bit dubious about the purchase of the wansview q5"

"i’ve seen some negative reviews but they are wrong"

"brought this just to monitor my autistic child at night and olaying with his older brother as he needs constant to protecting from harming himself and his brother"

"the app gave good instructions during setup and after a few weeks of operation haven’t had any issues with the software"

"the software is sufficient for monitoring your home at times the camera movements can be a little sluggish in terms of response to your gestures but simply tapping in the direction you wish to move seems to work better than holding your finger on the arrow"

"installed wansview phone app and camera worked fine but delay in image meant real time detection was lagging"

"there is a speaker to allow two way communication but the quality of the speaker isn't great but definitely not an issue"

"as money is generally tight i’m now left with this piece of equipment i’m going to have to sell on"

"many problems with customer services befor so none of the cameras worked as described and they had a very long delay time feature that made them inseficiant to the sellers claim i would never purchase one from the companny again"

"if you are thinking in the same way you might be wrong as well"

"night vision is in real time colour and you can turn off the light to stop the glare"

"i’d like to see a smoother pan on the camera which is very choppy but this can be rectified until a fix is released by setting up the 4 favourite positions which then fixes this issue so for me it’s not a major problem and of course doesn’t stop the normal pan tilt action"

"my other wansview cameras have the ability to nominate an area to respond to the motion detection and ignore the rest but i have not been able to find out how to do this with this camera so not even sure if its possible"

"the ip camera works as it should has a mobile app and various functions like many modern ip there is a cloud option etc etc this camera was quite a cheap camera so i didn't expect much but i was pleasantly surprised out of all of the cameras i got this is the only one not going to the bin"

"these drop outs can last from a few minutes to a few days"

"images are grainy and the audio is very tinny"

"working with wansview support they identified and corrected several issues and the latest version of the app v1"

"it also isn't made clear that there is no alternative to configuring the camera via the ios android app there is no way of configuring via a pc or direct via a web interface even though the camera presents a local wifi network and allows devices to connect and appears to have a web server which simply replys "403 forbidden" "

"ok i get up in the morning and my garden gate is always open someone is opening it i don’t know why or if they’re coming onto my property or what they’re doing and it’s annoying and worrying me"

"put in your wifi password blah de blah de blah"

"instructions were limited and basic and not too hard to work out no option for uk so go with the dublin choice for set up"

"this is a flippin' joke"

"the actual camera only moves when you move it manually on your phone and does not naturally track movement"

"it seems to be very accurate maybe too accurate"

"personally i will not invest in this companies products again as i did not find it reliable"

"now free storage not accessible user name and password on wansview site different from camera login and also different from storage login"

"wansview not only met my needs as a truck driver that’s able to monitor my vulnerable mum miles away i also take my mum to dementia clinics and have recommended these cameras to all the other concerned family members of other going through the same anxieties as our family was but no more thanks wansview"

"i haven’t used the night vision or motion detection in this application so can’t rate them but i am intending to buy at least one q5 for my own home and i want to trial the outdoor w4 camera down at the hall to monitor the car park area"

"it's a scam"

"my advice to those that have had a bad experience is to try again and follow the setup instructions to the letter"

"the wansview picture showed up on screen with 3 dots showing it was trying to connect"

"the camera motor does have a lag"

"i’ve tried endlessly but could not get this camera up and running very disappointed even signed up for the monthly plan but made no difference i’m going to return as it’s completely useless"

"4 ghz any other frequency was not possible to connect"

"keep it bloody simple"

"cons night time image is poor however this is to do with aiming the camera out of a window it suffers with ir glare however if there is a light source outside still functions well enough"

"i set mine so that outdoor events like car headlights birds and waving trees did not alert"

"the app is simple to control and full of useful features the one thing i have a nag about is family members are not able to view video clips that are saved just screenshots but apart from that it’s"

"there's a windows and a mac viewer software on the wansview website i've not managed to get the mac one to work unfortunately but the windows one seems ok my only criticisms are that if you log in on the desktop software it then logs you out of the phone app and vice versa"

"camera is getting a bit warm after some timw of usage but it doesn't make it inoperable"

"for me it loses a couple of stars because of that 10 sec recording issue"

"android app refuses to launch without location & local storage permissions"

"posted a question about this that was not answered"

"the camera works really well if i'm sat in the other room but as soon as i try to access the console through the app nothing happens"

"many problems with customer services befor so none of the cameras worked as described and they had a very long delay time feature that made them inseficiant to the sellers claim i would never purchase one from the companny again"

"my final point is the quality very impressed with both daytime & nighttime images with ability to disable the infra red at night too"

"one down side to the camera is the limited wifi range"

"can always cancel after a month if there is no improvement"

"i don't have this problem with any other wifi device including my security cameras which are outside on the walls"

"our alarm recently went wrong and after getting a quote for £650 to have it fixed i thought i'd try some more modern security options"

"update: it's now 21st fen i can now view alerts but i am having alert notifications when there are no alerts"

"if they were to upgrade the software to give you the option to 24 7 record this would be a 5star product easily"

"i initially bought this camera to monitor my pets as mysterious scratches were appearing on the dining room table reading wansview website they said their cameras were onvif compliant so would work with blueiris which i already have with outside cameras so no need for their cloud storage and all cameras in one place"

"there's a windows and a mac viewer software on the wansview website i've not managed to get the mac one to work unfortunately but the windows one seems ok my only criticisms are that if you log in on the desktop software it then logs you out of the phone app and vice versa"

"there are a few minor downsides but definitely not enough to knock a star off the review"

"it will be 2:30pm but i will get an alert for 6:26am but there is nothing there i am also now unable to save any of the alert videos to my phone it just doesn't save it and if it does it tells me there is no video to view"

"very disappointed!"

"not sure if fault of product or poor wifi signal in my home but i found it very difficult to connect camera and to get timely pictures"

"my only gripe is that the motion lights seems to switch on for random reasons in the middle of the night although there seems to be nothing there to set them off"

"only issue is that it is triggered mostly by cats despite having the ‘human only’ detection setting on"

"the other major issue is the wifi range which is shockingly bad"

"i removed an existing security light to replace it with the much more expensive ring floodlight cam"

"we had false alarm after false alarm simply not designed to trigger human movement only"

"only problem is you lose a lot of time stalking your neighbours and passers by"

"having done all is this the unit seems stronger than it would have otherwise been but it's frustrating to think that a very expensive light is now installed with a broken backplate"

"in my experiance i have had to turn off notifications for both the flood light and stick up as you will get false alerts because of bugs and the like climbing over the camera i imagine they are drawn to the infrared lights strange though that they dont tend to climb on the doorbell one"

"the main problem is the internet connection falling means the camera does not work"

"great little gadget"

"update almost exactly two years later it has stopped working!"

"i was pleased when my security camera arrived but it was not set properly and when i went to adjust the angle of the lights half of the screw fell out but not sure if it was a faulty camera"

"the only small problem that i face is a short lag in notification after months of use"

"after the horrible experience i have had with this product i couldn't possibly justify paying for their plan"

"i installed two floodlight cams 1 week ago however the inability to de sensitise the movement sensors so that they don't constantly notify when either of my two cats enter the garden is extremely frustrating"

"poor value for money at £185 from amazon"

"there is almost a £50 increase with higher payments"

"customer service not great from ring so recommend you buy this directly from amazon as they accepted the return and replacement with no bother whatsoever reassuring at this price"

"i've also had black screen corrupted video problems with some of the recordings"

"but can still be quite unreliable"

"especially disappointed with the wire connector block which is worst quality imaginable"

"the resulted in too much pressure on the tightening bolt causing it to pull through the plastic backplate rendering the product unusable"

"absolutely useless"

"for some reason the stick up cam is the worst security product i've ever bought while the floodlight is easily the best"

"as others have commented the amount of room to connect house the wires is extremely restricted"

"mounting plate it weak as hell so be careful when tightening up why can’t this be metal not plastic?"

"it regularly does not respond well and it has started to completely miss events especially white vehicles"

"i cannot and do not rate or recommend ring at all and would suggest that anyone looking for security for their home find something that will offer just that because this product clearly falls short"

"i was worried the floodlights wouldnt light up much as near roof on my house"

"you can set the sensitivity & spy on cats & foxes hopefully never naughty burglars "

"great idea average execution"

"i unfortunately had not seen all the other reviews reporting the same issue of the weak mounting base so when i installed my camera i had that one review in mind and took extra care not to tighten the screws too much"

"i do not deny that the manufacturer needs to review this potential disability sooner rather than later in an attempt to raise the ability of their product but in terms of market rivals it has few at this home security level that can boast better reception and transmission of data and quality of build"

"it's significantly worse in lower light conditions despite the spotlights "

"it will only let you watch for 10 minute intervals at a time before it disconnects itself and you need to re connect which can take 10 to 20 seconds or just freeze up entirely"

"camera good fixing back box poor weak plastic that cracked when screwing to wall"

"it is very glitchy and you spend a lot of time watching spinning circles before you can watch any recordings and live view is near impossible to watch"

"we have lots of low level crime in our area cars broken into low lives breaking into homes sheds robbed ectc so sending cuts of these bums caught in the act via the app to the police is another way of getting these people behind bars!"

"thought i'd give the flood light a chance because i have a door bell which is fine however on the flood light thr live stream mode picture is very distorted but recordings are fine contacted ring and there are blaming the internet provider which is a bit of a joke really because nothing is wrong with"

"installation is a total pain with very small space for the wires and all the screws made from so soft materials that they are practically useless"

"only niggle is that the snooze function only works for up to 6 hours"

"this is my only major irritation and i am working on an internet speed upgrade"

"the biggest issue with this product is the cheap plastic mounting bracket"

"disconnect the internet or interfere with the signal and the camera becomes useless"

"what i didn't know was there is a feature to turn on the light remotely so when i am returning home late at night i can turn the light on before arriving home"

"very very annoyed"

"however less than two years after purchase both led lights on this unit have failed"

"the back plate which attaches to the wall and to which the camera fixes was awkward to connect and i ended up breaking one of the screw points"

"that's the first fault the second one is the build quality"

"the ring system is probably the most expensive and you do have to pay extra for cloud recording after the first 30 days other systems offer this at a lower cost"

"a i did buy a netamo for home and it loses signal and is not as clear as this camera"

"the ring system is probably the most expensive and you do have to pay extra for cloud recording after the first 30 days other systems offer this at a lower cost"

"first problem was the cheap wall mounting plate which cracked on installation the connections could be much better designed as well"

"if you're mildly competent installing this in place of your existing flood light won't be too much trouble for you seeing as you probably only need to drill two holes and connect up three wires"

"just make sure your broadband has capacity for it as it's wholly internet based which depending on how you look at it is a bit of a security flaw "

"my problems started whilst trying to fit the cheaply made plastic backplate"

"the housing on mine cracked and broke immediately"

"seems this will be more hassle than its worth"

"then followed by another email from alan neighbor advocate at ring who offered 2 solutions: to send a replacement product or to have a phone call to help find a way to fix it"

"the plastic bracket warps very quickly and the space for wires is extremely small"

"still needs refinement expensive wifi links fail readily picture quality not hd quality laggy"

"funny how i am now having problems connecting to cameras is this because we did not pay subcription"

"additional tweaking is needed in settings as the motion sensor can be very happy straight out of the box"

"i will be seeking a full refund since this design fault doesn’t inspire me to get a replacement"

"the light tightening screw could not be tightened probably a few turns too short so one of the light could not be positioned correctly and just hanging worthless"

"it goes off when a cat walks past"

"pitty that this is such a weak point as the camera and light are good"

"i fitted my ring floodlight cam to the front of my property and it works fairly well with some annoyances "

"it was simply a matter of drilling two holes and connecting up the wiring"

"i used a flexy conduit to screw the cable into the top front of this light rather than to go through the rubber bung behind it"

"only negative inwould say is the app could be better regards to how to use it"

"the only minor gripes really with ring is the software could do with more granularity"

"setup was a breeze and the ability to turn off certain zones means that the light now only comes on when there is motion and not when the neighbours boiler exhaust is blowing"

"still rated at 5 stars as the false alarm thing is a necessary evil i suppose"

"not impressed at all how such an expensive item could have this design flaw!"

"i’m delighted with the purchase as even though the wifi signal is weak having to travel through two brick walls it still functions perfectly"

"his camera has the same clarity as mine his records to sd card"

"eventually i had no other choice but to take the existing fittings completely out of the backplate and screw the light fitting straight into the wall and through the broken backplate using long screws and rawl plugs to hold it into position so wasn't able to use the more aesthetically pleasing colour matched one's provided"

"the sensor for the lights is so overly sensitive that they are continually going off over nothing what so ever and even with the motion setting for them turned all the way down it will still trigger for something about 30 ft away"

"the main problem is the internet connection falling means the camera does not work"

"took 15 minutes to remove old light and install this wiring was very straight forward"

"major flaw in the design"

"the ring software is brilliant the lock collars are a real annoyance for something this pricey i nearly sent my second one back luckily they came loose 😏 good luck and ring make better mounting plates and lock collars!"

"a couple of top tips firstly if you have a spar rendered wall chip the stones off so that the surface is completely flat"

"our security is now compromised and ring should feel lucky there’s not a personal injury claim here as it could have fallen on somebody and it’s a heavy piece of kit!"

"ironically it doesn't set the floodlights off when you're reversing your car onto your drive though they just come on once you've gotten out of your car which is a major pain!"

"works if your subject person stays still useless if they move"

"i used a flexy conduit to screw the cable into the top front of this light rather than to go through the rubber bung behind it"

"edit dropped it down to a 1 star due to the continued poor performance of the app also"

"no explanation received"

"their position can't be adjusted the quality of video is poor so you can't see reg plates or people's faces unless within 2m"

"the resulted in too much pressure on the tightening bolt causing it to pull through the plastic backplate rendering the product unusable"

"the ring software is brilliant the lock collars are a real annoyance for something this pricey i nearly sent my second one back luckily they came loose 😏 good luck and ring make better mounting plates and lock collars!"

"disconnects from wifi constantly even with very good signal hit and miss whether live view will work lights mind of their own i’ve turned them off permanently "

"mine broke and i have been waiting 6weeks for a replacement and wasted at least 2hrs between calls and emails to support"

"with a limited 1 year warranty and an alleged 10 year life on the led bulbs we are feeling properly ripped off by ring"

"couple more options to try but i’m slowly losing my mind and will return as faulty once i’ve exhausted all options"

"the only criticism i have is i wish the floodlight itself was brighter overall its a product that just gets better with software updates to the app"

"only issue has been as it relies on wifi it has cut out a few times or not connected as quickly as expected unlike my ring elite which is hard wired"

"ring support isn't the best and chatting to them online can be painstaking hopefully they will keep releasing updates on the app to support the floodlight better i don't mind paying the subscription as long as it works!"

"lastly the "siren" is fairly quiet and therefor more a gimmick rather than a useful feature"

"no response from ring very poor"

"if you're mildly competent installing this in place of your existing flood light won't be too much trouble for you seeing as you probably only need to drill two holes and connect up three wires"

"i’ve found this product very easy to install however it’s of poor quality"

"the light tightening screw could not be tightened probably a few turns too short so one of the light could not be positioned correctly and just hanging worthless"

"have found a work around for when i come home late using the app i can turn the lights on from the train so i can see to get to the front door"

"cheap plastics badly designed electrical box too small make installation unnecessarily hard"

"there has also been a few occasions where it has even told me that i have no devices connected and can take some time for it to rectify itself"

"or change the length of each video segment which is restricted to one minute?"

"first camera turned up with insulated wiring connectors missing meaning that bare mains wires had been left just twisted together in the back box"

"the only slight negative was that adding a second device results in the annual cloud cost to increase from €30 to €100 as i had assumed adding a second device would just double the cost"

"unfortunately hermes have not returned it to amazon nearly three weeks after it was dropped off with them"

"unfortunately the tightness of the screws i thought was right was already too much for the base plate and it broke"

"must have very good wifi or this will not work"

"the latest update has left it failing to activate a number of times and its become frustrating"

"very annoyed at this stage"

"installation is a total pain with very small space for the wires and all the screws made from so soft materials that they are practically useless"

"i had the ring door bell pro hard wired and added the spot light for the back garden also hard wired "

"a bit too much plastic but hopefully should be hardwearing"

"this is a well designed product but the combination of bad instructions and shortcomings with ring support make it seem less attractive"

"this is due to the back fixing plate being made from cheap plastic"

"now this one has condensation in the sensor can't be bothered to replace again it doesn't seem to affect it"

"lastly you need a solid wi fi signal otherwise nothing works"

"delay in app activation"

"it is very glitchy and you spend a lot of time watching spinning circles before you can watch any recordings and live view is near impossible to watch"

"i still think it is totally overpriced as some no name vendors offer similar cameras for almost a 10th of the price"

"can't fault customer service either"

"only awkward bit was getting the direction set up on lights"

"thought i'd give the flood light a chance because i have a door bell which is fine however on the flood light thr live stream mode picture is very distorted but recordings are fine contacted ring and there are blaming the internet provider which is a bit of a joke really because nothing is wrong with"

"they've made it as simple as possible but its still flipping fiddly to wire up when you are half attached to a wall up a ladder"

"the most annoying thing is small spiders can set it off if in front of the camera & also i found it was going off at night when it was raining heavy!"

"delayed notifications by about 5 seconds"

"with a limited 1 year warranty and an alleged 10 year life on the led bulbs we are feeling properly ripped off by ring"

"the €100 charge covers unlimited devices however should you wish to add them later"

"**this fundamental flaw negates the benefit of a microphone and speaker ***likewise youre not going to activate a siren if you cannot see a threat coming"

"dimming feature could be useful"

"even with the extension of my wifi to the back of my house the signal outside at the height of the camera is not great so the ring floodlight cam does loose connectivity occasionally"

"flood light very bright which is perfect for my needs given the lack of street lighting and acts a deterrent for unwanted persons"

"this one went on the rear of the house and provides a good view of the back garden and the surrounding fences"

"ring are 1 of the best on the market i've bought in to it all now can be exspenize but buy cheap buy twice keep checking amazon for deals as the price does drop you can also pay in installments now over 5mths no credit checks no interest win win big tip you need to have good upload speed for this to workproper around 2 mb worth every penny guys buy buy buy"

"we have lots of low level crime in our area cars broken into low lives breaking into homes sheds robbed ectc so sending cuts of these bums caught in the act via the app to the police is another way of getting these people behind bars!"

"it makes installation a nightmare"

"in addition when i attempted to attach the security light to the backplate found that it wasn't strong enough to take the weight of the heavy camera and lights so like others found that the backplate cracked and broke not being fit for purpose"

"with ability to talk to delivery drivers or intruders is definitely a deterrent and makes the wife feel safer and more secure whilst away on business"

"still the cam told me that the wifi signal was weak"

"i also have a ring doorbell this floodlight cam is much better quality video and has much better motion zone control"

"i have mine connected to a ring chime i have complained about this they told me that i need the chime pro now £50!"

"if you live in the typical cramped uk home then you may find it hard not get light or motion triggers from neighbours especially at the front so plan carefully where best to site the camera"

"the old light was 55watts and although it put out a lot of light this ring floodlight puts out a similar amount of light"

"its been a few days that this ring floodcam is installed and i must say its superb"

"i’ll shop elsewhere!"

"i really like the product but is not without some issues"

"the flood lights are weak"

"customer service not great from ring so recommend you buy this directly from amazon as they accepted the return and replacement with no bother whatsoever reassuring at this price"

"i have sent emails regarding this but as yet still no reply"

"watch the alignment of the holes in the base for mounting on the wall bizarrely they're not horizontal so use the up arrow to make sue its fitted level"

"i added this to my existing ring doorbell and another floodlight cam already installed on my drive"

"unfortunately this isn't the first time this sort of problem has occurred"

"the internet so i just seem to be going in circles really"

"my only problem is the internet connection which can be weak at peak times"

"if you live in the typical cramped uk home then you may find it hard not get light or motion triggers from neighbours especially at the front so plan carefully where best to site the camera"

"i gave it low rating because of this be low price drop in ring flood cam from £249 to £199 monthley payment £249 at £49"

"i have no idea what to do with it now and did not find any help at the ring website too"

"bracket has broken already and cannot find a replacement to purchase anywhere"

"i spoke with ring and they said it was faulty"

"the wifi signal on the light is so poor that i had to phone the ring helpline to help me get the thing set up they were great by the way "

"edit changed my review as the camera has decided it doesn’t want to connect to my wifi extender anymore i even tried another extender and that didn’t work it will connect straight to router sometimes the tech support suggested buying the ring chime wifi extender 🙄 can they release an update to only accept ring extender?"

"finally i just wanted to chat on line with a support person but can't find any way to do this so again this just piles on the frustration"

"i was pleased when my security camera arrived but it was not set properly and when i went to adjust the angle of the lights half of the screw fell out but not sure if it was a faulty camera"

"tried calling ring customer service who gave no answer as to why it does that"

"mine broke and i have been waiting 6weeks for a replacement and wasted at least 2hrs between calls and emails to support"

"the only slight drawback is the time lag between someone standing near it and the motion alert and video recording starting"

"it kept telling me there was no connection when the wifi router was about 6 foot away from the floodlight and the troubleshooting videos from ring were next to useless hence the 3 star rating"

"great device but installation not a quick job"

"this is the 3rd ring product i have purchased"

"only by ring if you have good strong wifi in your house i live in an old farmhouse with 3ft think wall and it's not great"

"retrieving cloud footage is a bit slow granted that there is a lot of data stored and it depends on your connection speed which can have an impact i'd still say it's a bit slow"

"the ring customer service live chat was very poor and showed very little interest in resolving any issues"

"this item was faulty"

"my only slight grumble was that i did find adding the ring device to my subscription to ensure that recordings are stored in the cloud was difficult"

"camera did not work"

"still on the matter of the app i was watching through my detected motions for the day and for some reason nothing past 5pm would load"

"the ring customer service live chat was very poor and showed very little interest in resolving any issues"

"i have tried various combinations of sensitivity settings and set to people only settings to no avail"

"doorbell its picked up motion and video so it's like a fall bac"

"the lights are quite sensitive and go on when there appears to be nothing triggering it but i prefer that to not coming on when there’s a trigger"

"nest offers permanent recording i do not need this but it would be nice to have the option"

"a very disappointing purchase and ultimately a return"

"very annoying"

"what’s there not to like?"

"according to the description and technical specifications i expected them to accommodate small animals which they don't"

"have contacted ring and they were no help"

"i tried to return it but the return period has passed i live in kuwait and by the time i received i had about a week to install and check"

"who knows but it wouldn’t surprise me"

"i have noticed that my wife's iphone gets quicker response than my android but this is a matter of seconds and maybe down to the age of my mobile phone as opposed to her brand new iphone"

"with ability to talk to delivery drivers or intruders is definitely a deterrent and makes the wife feel safer and more secure whilst away on business"

"if you don't currently have a light wired outside i probably would recommend you hiring an electrician this installation process is the exact same as a normal floodlight install so any semi competent electrician will be able to install this if they say they don't know how to install it say the wiring is the same as a bog standard floodlight and they'll be good to go "

"through the cavity then it’s not such an issue as once connected you can pull the wire from the other side"

"edit changed my review as the camera has decided it doesn’t want to connect to my wifi extender anymore i even tried another extender and that didn’t work it will connect straight to router sometimes the tech support suggested buying the ring chime wifi extender 🙄 can they release an update to only accept ring extender?"

"bad design as water can be seen collected at the bottom of the pir"

"it takes so long to connect to the stream that if there was anyone doing something they shouldn't on your property they would be gone before you could see them"

"bit of a tricky install for beginners maybe"

"cars driving across the view are fine but cars driving towards it outside the defined monitored area seem to confuse it"

"i would like the option to be able to have the siren go off automatically in certain circumstances but there isn't an option"

"these are quality cameras that still have a few issues"

"my wifi was not fabulous so camera was a bit patchy"

"only negative inwould say is the app could be better regards to how to use it"

"cars driving across the view are fine but cars driving towards it outside the defined monitored area seem to confuse it"

"again this is only a small fee which can be paid monthly or yearly"

"in summary it’s a great product but severely let down by terrible wifi range"

"this item is pointless!"

"also the echo show i expected to switch to ring when motion detected but this didn’t happen either"

"so although the concept of the floodlight cam is fantastic it’s heavily let down by its quality"

"generally ok but can be slow to capture motion"

"i tried to reset it by pressing the button for 30 seconds and more but it never did reset"

"so i give it 2 stars and i wouldn't buy one again"

"and if like myself you have the ring video doorbell you can also link the two devices in the app"

"other price days after the on i bought flood cam £199"

"had this item18 months light gone not happy"

"on tightening the small black nuts onto the silver thread has there was no resistance telling me when to stop the silver thread broke off from its back base"

"still rated at 5 stars as the false alarm thing is a necessary evil i suppose"

"the floodlight camera can be as great as it wants to be if you can't safely fix it it's no good to anybody"

"the plactoc holding bracket is soo weak that it broke instantly"

"eventually i had no other choice but to take the existing fittings completely out of the backplate and screw the light fitting straight into the wall and through the broken backplate using long screws and rawl plugs to hold it into position so wasn't able to use the more aesthetically pleasing colour matched one's provided"

"couple more options to try but i’m slowly losing my mind and will return as faulty once i’ve exhausted all options"

"3 weeks later i still haven't heard anything or received a replacement base so now i have no option but to return to amazon and wait further"

"i have bt ftth so 300mb down 45mb up speeds which i hit all over the house and most of the garden"

"it now wont enter set up mode wont reset nothing"

"it was such a headache"

"still not resolved"

"i have a ring doorbell and chime pro which is the same chim pro didn't make wifi any better so don't bother with it"

"the motion sensor is a bit difficult to get right"

"we have lots of low level crime in our area cars broken into low lives breaking into homes sheds robbed ectc so sending cuts of these bums caught in the act via the app to the police is another way of getting these people behind bars!"

"my problems started whilst trying to fit the cheaply made plastic backplate"

"the metal bolts pull through and snap the plastic riser off the back plate"

"the motion sensor can see a cat at 4am but sometimes misses a full grown adult"

"50 per month for this option otherwise the camera is pretty much pointless unless you are continually watching it 24 hours 7 days a week!"

"would have rated 6 out of 5 stars if not for this firmware issue that i have had to face multiple times"

"5mb s upload speed not superspeed broadband and the video is always stuttering"

"i already have the ring alarm system but wanted a belt and braces approach with outdoor cctv"

"the other major issue is the wifi range which is shockingly bad"

"as a wifi connected devices it's junk"

"the app very often becomes non responsive especially when pressing the back button on my device instead of the back button in the app most times requiring you to either wait for it or force close and re open"

"the only small problem that i face is a short lag in notification after months of use"

"as it is if you are busy and can't view live then it is a waste"

"edit dropped it down to a 1 star due to the continued poor performance of the app also"

"well i guess i should of done some more research on the product before purchasing because it doesn't really suit my needs"

"if you live in the typical cramped uk home then you may find it hard not get light or motion triggers from neighbours especially at the front so plan carefully where best to site the camera"

"mounting plate it weak as hell so be careful when tightening up why can’t this be metal not plastic?"

"even if you didn't already have an outdoor light i can't see the installation being particularly troublesome"

"bit fiddly to install as there is no allowance in the back body of the light for any excess cable but once this has been overcome fitting and commissioning of the unit was very simple and the app is very user friendly"

"also they ask for credit card details in case one does not return the broken unit in which case one is charged the full retail price"

"then theres the excuse of demand eh!"

"upon fitting i noticed that the one fixing screw that holds the lamp unit to the mounting plate was broken and so wasn't able to hold the lamp in place"

"the ring flood cam is wicked will be getting another one grate videos n wicked lighting"

"could be fantastic but after several hours spent mounting running power cables and drilling holes in walls i returned it several days later"

"it has shorn off from the bolt see photos due to the weight"